Order Processing Policy

At SeamJersey, we are committed to providing a seamless and efficient order processing experience for our customers. Our Order Processing Policy outlines the steps we take to ensure timely and accurate processing of your orders.

Order Submission

  1. Online Orders: Orders can be placed directly through our website at seamjersey.com.
  2. Email Orders: Orders can be submitted via email to seamjersey@gmail.com. Please include all necessary details such as product type, quantity, sizes, and customization specifications.
  3. Phone Orders: Orders can be placed by calling us at +84961131711. Our customer service team will assist you in recording all order details.
  4. Social Media Orders: Orders can be submitted via our official Facebook page.
  5. Messaging Apps: Orders can be placed through WhatsApp and Telegram. Please contact us on these platforms to provide order details.

Order Confirmation

  1. Order Acknowledgment: Once an order is placed, you will receive an acknowledgment via your preferred communication method confirming the receipt of your order and detailing the order specifics.
  2. Order Review: Our team will review your order to ensure all customization details and requirements are clear and feasible.

Design Approval

  1. Design Proof: We will provide a digital proof of the custom design for your approval before production begins. This step ensures that all specifications, such as colors, logos, and patterns, meet your expectations.
  2. Approval Process: You will need to review and approve the design proof. Any changes or modifications should be communicated to us promptly to avoid delays.

Production Timeline

  1. Production Start: Once the design is approved and any necessary deposits are received (as per our Payment Policy), the production process will commence.
  2. Production Timeframe: Production times vary based on order complexity and volume. We strive to complete orders within the estimated timeframe provided during the order confirmation.

Quality Control

  1. Inspection: All products undergo rigorous quality control checks during and after production to ensure they meet our high standards.
  2. Final Approval: A final inspection is conducted before shipping to verify the accuracy and quality of the finished products.

Shipping and Delivery

  1. Shipping Confirmation: Once your order is ready for shipment, you will receive a shipping confirmation with tracking information.
  2. Delivery Times: Delivery times vary based on your location. Estimated delivery dates will be provided once the order is shipped. For international orders, additional time may be required for customs clearance.

Order Tracking

  1. Tracking Information: You can track the progress of your order using the tracking number provided in the shipping confirmation.
  2. Customer Support: For any inquiries or updates regarding your order status, please contact our customer support team via email, phone, social media, or messaging apps.

Order Modifications and Cancellations

  1. Modifications: Any changes to your order must be communicated to us as soon as possible. We will do our best to accommodate changes, but modifications may not be possible once production has started.
  2. Cancellations: Orders can be canceled before production begins. Once production has started, cancellations may not be possible, and the order will be processed as per the original specifications.

Customer Support

For any questions or concerns regarding our Order Processing Policy, please contact us at:

  • Email: seamjersey@gmail.com
  • Phone: +84961131711
  • Address: No. 80 Tran Vy, Cau Giay District, Hanoi City, Vietnam
  • Social Media: Facebook
  • Messaging Apps: WhatsApp and Telegram

Thank you for choosing SeamJersey. We are dedicated to providing high-quality sports jerseys and custom team uniforms with exceptional service.