Customer Service Policy

At SeamJersey, we are committed to providing exceptional customer service and ensuring your complete satisfaction with our products and services. Our Customer Service Policy outlines our dedication to addressing your needs and concerns promptly and effectively.

Customer Support Availability

  1. Business Hours: Our customer support team is available Monday to Friday from 9:00 AM to 6:00 PM (GMT+7).
  2. Contact Methods: You can reach us through various channels:
    • Email: seamjersey@gmail.com
    • Phone: +84961131711
    • Social Media: Facebook
    • Messaging Apps: WhatsApp and Telegram

Response Time

  1. Prompt Responses: We strive to respond to all customer inquiries within 24 hours during business days.
  2. After-Hours Inquiries: Inquiries received outside of business hours will be addressed on the next business day.

Customer Inquiry Handling

  1. Information Requests: We are happy to provide detailed information about our products, services, customization options, and policies.
  2. Order Assistance: Our team is available to assist you with placing orders, tracking shipments, and providing updates on your order status.
  3. Design Support: We offer guidance and support throughout the customization process to ensure your designs meet your expectations.

Issue Resolution

  1. Problem-Solving: We are committed to resolving any issues or concerns you may have with our products or services.
  2. Escalation Process: If an issue cannot be resolved immediately, it will be escalated to a senior team member for further investigation and resolution.
  3. Follow-Up: We will follow up with you to ensure that the issue has been resolved to your satisfaction.

Feedback and Improvement

  1. Customer Feedback: We value your feedback and use it to improve our products and services continually.
  2. Surveys and Reviews: We may periodically request feedback through surveys or reviews to better understand your needs and expectations.

Customer Privacy

  1. Confidentiality: We respect your privacy and ensure that all personal information is handled in accordance with our Privacy Policy.
  2. Data Security: We implement stringent security measures to protect your data and maintain confidentiality.

Customer Loyalty

  1. Loyalty Programs: We may offer loyalty programs, discounts, or promotions to reward our valued customers.
  2. Exclusive Offers: Customers who subscribe to our newsletter or follow us on social media may receive exclusive offers and updates.

Commitment to Quality

  1. Product Quality: We are dedicated to providing high-quality sports jerseys and custom team uniforms that meet your specifications.
  2. Quality Assurance: Our Quality Assurance Policy ensures that each product is thoroughly inspected before shipment.

Accessibility

  1. Inclusive Service: We strive to make our services accessible to all customers, including those with special needs or requirements.
  2. Language Support: Our customer support team can assist you in multiple languages to accommodate our diverse customer base.

Contact Us

For any questions, concerns, or assistance, please contact our customer support team:

  • Email: seamjersey@gmail.com
  • Phone: +84961131711
  • Address: No. 80 Tran Vy, Cau Giay District, Hanoi City, Vietnam
  • Social Media: Facebook
  • Messaging Apps: WhatsApp and Telegram

Thank you for choosing SeamJersey. We are dedicated to providing you with exceptional customer service and high-quality custom sports team uniforms. Your satisfaction is our top priority.