Customization Policy

At SeamJersey, we pride ourselves on offering high-quality custom sports team uniforms tailored to meet the specific needs of each team. This Customization Policy outlines the procedures, guidelines, and terms for customizing your sports apparel with us. By using our services, you agree to the terms and conditions stated in this policy.

Customization Options

  1. Design: Customers can choose from a variety of design templates or provide their own designs. Our team will work with you to create a unique design that reflects your team’s identity.
  2. Colors: Select from a wide range of colors to match your team’s branding. We can customize uniforms to feature your team’s specific colors.
  3. Logos and Graphics: Add your team’s logo, sponsor logos, player names, and numbers. All graphics must be provided in high-resolution formats.
  4. Materials: Choose from different high-quality fabric options designed for comfort, performance, and durability.

Customization Process

  1. Consultation: Contact us via email or phone to discuss your customization needs. Our design team will provide initial consultation and design recommendations.
  2. Design Submission: Submit your design ideas, logos, and any other necessary files. We accept files in formats such as PNG, JPEG, SVG, or PDF.
  3. Design Review: Our design team will review your submission and may suggest modifications to ensure the best quality output.
  4. Proof Approval: We will send you a digital proof of your customized design for approval. You must review and approve the proof before production begins.
  5. Production: Once the design is approved, we will commence production. Production times may vary based on the complexity of the design and order volume.
  6. Delivery: Upon completion, we will ship your customized uniforms to the specified address. Shipping times vary based on location.

Customization Guidelines

  1. Design Accuracy: Ensure all submitted designs and graphics are accurate and free of errors. SeamJersey is not responsible for errors in customer-provided designs.
  2. Approval Confirmation: Written approval of the final design proof is required before production begins. Once approved, changes cannot be made.
  3. Intellectual Property: Ensure you have the legal right to use any logos, graphics, or trademarks submitted for customization. SeamJersey is not liable for unauthorized use of protected materials.
  4. Quality Standards: We strive to maintain high-quality standards in all customizations. Slight variations in color and design may occur due to differences in printing and manufacturing processes.

Payment and Pricing

  1. Quotes: Contact us for a custom quote based on your specific customization requirements. Prices vary based on design complexity, materials, and order volume.
  2. Payment Terms: A deposit may be required before the design process begins. Full payment is due upon approval of the design proof and before production starts.
  3. Additional Fees: Additional fees may apply for rush orders, complex designs, or special requests. These fees will be communicated during the consultation.

Returns and Exchanges

  1. Custom Orders: Due to the personalized nature of custom uniforms, returns and exchanges are not accepted unless there is a defect in the product or an error made by SeamJersey.
  2. Defective Products: If you receive a defective product, contact us within 7 days of delivery to arrange a return or exchange. We will cover the cost of return shipping for defective items.

Contact Us

If you have any questions or need further assistance with your customization, please contact us at:

  • Email: seamjersey@gmail.com
  • Phone: +84961131711
  • Address: No. 80 Tran Vy, Cau Giay District, Hanoi City, Vietnam

Thank you for choosing SeamJersey for your custom sports team uniform needs. We look forward to helping you create the perfect uniforms for your team.